TJC Support Ticket System
The
TJC Support Ticket System is a customer relations management
system designed for service based businesses that manage:
- Client Contact Information
- Client Support Tickets
- Scheduling of Support Calls
- Tracking of Phone Support
- Printing of Work Orders
- Employee Information
- Billing
The system is entirely web based and access can be restricted to within the office only, or setup to be accessible from anywhere in the world. It is also capable of generating multiple and custom reports to track employee productivity and client profitability.
Walkthrough
The opening screen allows employees answering the phone to quickly look up existing clients or add new clients. Once a client has been located, a history of support issues and contact information will be displayed. A new support issue can be entered or an existing issue can be amended. See figure 1.
figure 1.
Issues can be broken down into various categories including new issues, issues in progress, recalled issues, issues on hold, and completed issues. They are color coded by the employee they are assigned to. See figure 2.
figure 2.
Each issue can be scheduled for an appointment. Scheduling is easy with daily, weekly, and monthly views. See figure 3.
figure 3.
More Information
If you are looking for a comprehensive system to help manage your clients, scheduling and support issues, contact sales@tjco.net for more information on TJC's Support Ticket System.
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